Read doesn’t mean resolved
An email gets opened, then the next call comes in. The work is still waiting.
For Australian specialist practices
Your practice inbox, sorted before you open it.
Turn shared inbox email into the right person’s clear task list, with plain-English rules.
A calmer way to organise work for ophthalmology, orthopaedics and other specialist teams. Explore the workflow today with fictional example emails.
Built in Melbourne. Hosted in Australia.
FROM EMAIL TO ACTION
A clear next step.Urgent first. Ownership visible.
- URGENTDr X · New
Review an urgent clinical concern
Clinical urgency check → Dr X
Source: Specialist rooms inbox - SCRIPTDoctors team · New
Review a repeat script request
Matched rule: script requests → Doctors team
Source: Specialist rooms inbox - BOOKINGAdmin team · In progress
Arrange a follow-up appointment
Matched rule: bookings → Admin
Source: Appointments inbox
Every task has an owner and a reason.
The shared inbox problem
An inbox is a place for messages.
Your team needs a place for work.
When everyone can see the email, it’s still easy for the next step to be unclear.
Ownership isn’t always obvious
A shared inbox shows everyone the message, but not who is taking care of it.
Important can get buried
Clinical concerns arrive alongside bookings, invoices and newsletters.
The manager becomes the reminder
Following up on who’s doing what shouldn’t be another inbox to manage.
How it works
Your practice. Your rules.
A clear next step for everyone.
Try rules and task workflows with examples now. Live mailbox connections are the next step.
- 1
Connect your inbox · planned
Planned: connect Microsoft 365 or Google Workspace
Today, start with fictional example emails. Live connections and filing processed mail into an archive folder are planned.
- 2
Say where the work goes
Write plain-English rules in the order you want them applied.
- “Script requests go to any doctor.”
- “Anything for Dr X goes to Dr X.”
- “Bookings go to Admin.”
- 3
Work from clear tasks
See what needs doing, who owns it and why it came to them. Claim, hand over and finish tasks while keeping the thread and history together.
Inside the workspace
Less sorting.
More shared understanding.
Available in the current example-email workspace.
Rules in your own words
Describe how your practice works in plain English. Ordered rules make the first match count, with a reason on every task.
Personal and shared queues
Staff see their own tasks and their teams’ tasks. A team member can claim work, hand it over with context or mark it done.
A practice-wide view
The Practice Manager sees every task, overdue work, workload and the needs-review queue, without chasing each person.
Urgency checked first
Every example email gets a mandatory clinical urgency check before practice rules run. Flagged tasks stay at the top for the doctor and manager.
One thread, one task
Replies in an example thread stay with the original task. A reply to finished work reopens it, keeping the context together.
Less noise, nothing deleted
Junk and newsletters are set aside in a manager-visible filtered view. The manager can rescue a message when it belongs in the task list.
Different inboxes. The same clear view.
Example tasks keep their inbox source visible, so bookings and specialist rooms can be distinguished. Live connections to multiple inboxes are planned.
Live connections planned
For Australian healthcare
Thoughtful about the work.
Careful with the record.
Built in Melbourne for the people keeping specialist practices running. Data storage and processing stay in Australia.
Email is never deleted
Retained source messages stay with their tasks. Archiving in a connected mailbox is planned, not part of the current version.
A reason, not a black box
Routing decisions and their reasons are recorded, alongside who changed a task, what changed and when.
Access follows responsibility
Staff see their own and their teams’ tasks. The Practice Manager has the practice-wide view, with access checked server-side.
Mailbox permissions, kept focused
Least-privilege mailbox access is planned as part of future connections. The current workspace has no access to live mailboxes.
One practice, different responsibilities
The right view for each person.
Practice Managers
See all work in one place. Set the rules, manage the team and resolve tasks that need review.
Oversight without the chasing.Reception & admin
A clear queue of personal and team tasks. Claim the next booking or hand work over with a note.
Know what’s yours to do.Doctors & clinicians
Find assigned clinical work and your teams’ tasks, with urgent items first and the email thread alongside.
Context when it matters.A few useful answers
Before you get started.
Can staff reply from Inbox by Akuru?
Not in this version. Inbox by Akuru sorts, assigns and tracks work; it doesn’t draft or send replies. Staff continue replying in their usual mail client.
Will it delete any emails?
No. Email is part of the clinical record and is never deleted by Inbox by Akuru. The current example workspace retains its source messages. Filing processed mail into an archive folder is planned with live mailbox connections, not available today.
What happens if no rule matches?
The task goes to the Practice Manager as Needs review. The same applies when the app is unsure, so someone is always responsible for the next step.
Does it work with Microsoft 365 and Google Workspace?
Connections to Microsoft 365 and Google Workspace are planned. Today, the product works with fictional example emails only; no live mailboxes are connected. You can explore routing rules, tasks and the manager workspace with those examples.
Where is the data stored and processed?
Inbox by Akuru uses Foundry services hosted in Australia for storage and processing, including AI. It is built in Melbourne for Australian healthcare practices.
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A clearer start
to the working day.
For specialist practices ready to rethink the shared inbox.
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